Terms and Conditions for the Kiehl's January Staycation Promotion (the "Promotion")

By entering the Promotion, you agree to be bound by these terms and conditions (these “Terms and Conditions”. Promotional materials relating to the Promotion, including all information on how to enter the Promotion, also form part of these Terms and Conditions. In the event of any conflict between any terms referred to in such Promotion materials and these Terms and Conditions, these Terms and Conditions take precedence.

General details

Promotion Name and Description: Kiehl’s January Staycation Promotion

Promoter: Kiehl’s, a trading division of L’Oréal (U.K.) Limited, Gateway Central, 187 Wood Lane, London, W12 7SA

Entry Open Date: 00:01 (UK time) on 16 November 2026

Entry Closing Date: 23:59 (UK time) on 16 December 2026

Privacy Policy: https://www.loreal.com/en/uki/pages/group/privacy-policy-uki/

Major prize:

The winner will win a three night stay in the Lake District between 15 January 2027 and 18 January 2027 for the winner and an adult companion of the winner’s choice, which consists of:

• Three nights’ stay at the Gilpin Hotel & Lake House in a Spa Lodge for two adults; and
• The hotel’s “magical wellness package” which includes Champagne on arrival (non-alcoholic options available); breakfast; Pure Lakes Spa; relaxed dinner at Gilpin Spice; SOURCE Michelin-starred dining and Culinary Journey, each with Champagne; romantic walk and Windermere Lake Cruise; check-out at 10:30am. Drinks and aperitifs on other nights, and unlisted extras, are excluded.

Prize excludes all travel, meals, drinks, gratuities, excursions and incidental expenses incurred in the general use and enjoyment of the prize other than those expressly stated as included.

The hotel accommodation included in the prize will be booked by the Promoter on the behalf of the winner and their adult companion.

Number of Major Prize Winners: 1

Prize Draw Date: 18 December 2026

Notification of Winner:

• The winner will be selected at random by the Promoter from all complete, eligible entries which are properly submitted in compliance with these Terms and Conditions and received before the Entry Closing Date. The winner will be notified by the Promoter by 18 December 2026 via the email address they submitted when completing the Online Form.
• The winner will be asked to provide relevant personal details of both the winner and their companion, to enable fulfilment of the prize and allow the Promoter to book the hotel accommodation for the delivery of the prize.
• If the winner does not respond to the Promotor within 7 days of being notified of their winning entry to provide the further details requested, the Promotor reserves the right to withdraw the prize and offer it to an alternative entrant selected at random from all eligible entrants to the Promotion.

Eligibility:

Entrants must:

• Be resident in the United Kingdom
• aged 18+ only; and
• have internet access.

How To Enter Requirements:

• For your chance to win, enter by completing the online form which will be published by the @kiehlsuki Instagram handle and the Kiehl’s UKI Facebook page (the “Online Form”) by providing your full name and email address and opting in to receive marketing communications from Kiehl’s.
• By completing the Online Form, entrants agree to be automatically entered into the Promotion and abide by these Terms and Conditions.

Prize Delivery: Please allow up to 14 days from the date a winner supplies the requested details for delivery of their prize details.

Entry and eligibility

1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The Promotion is free to enter and no purchase is necessary.
3. The Promoter’s and the Promoter’s travel agency’s (or any of Promoter’s or the Promoter’s travel agency’s group companies’) employees, their immediate family, those living in their same households (whether or not related) or any third party directly associated with the Promotion are not eligible to enter.
4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
6. Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which violates or infringes another’s rights, including but not limited to privacy, publicity, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to) any message/image which contains: (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) comments or actions which promote bigotry, racism, hatred or harm against any group or individual or promotes discrimination based on race, gender, religion, nationality, disability, sexual orientation or age (d) sexual innuendo, sexual language or sexual acts, actions or gestures; (e) promoting any illegal unlawful activity such as drug use; (f) content which is tortious, defamatory, slanderous or libellous; (g) any message that appears to be an advertisement or solicitation to buy; and (h) any materials (whether written or visual) that directly or indirectly relate to Promoter’s competitor brands or that show any intention of promoting any brand other than Promoter brand.
7. The Promoter reserves the right to require entrants to prove that they are eligible to enter the Promotion and/or to carry out their own investigations (either itself or through a third party acting on its behalf) to verify that entrants are residents of the United Kingdom and aged 18+. If a winner is found to be ineligible, the Promoter reserves the right to select, at random, an alternative winner from all other eligible entrants to receive their prize and to require the return of any prize already awarded.

Prize fulfilment and disqualification

8. The prize is as stated, it is not transferable and there is no alternative prize or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
9. The winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:
   • (a) within 7 days of being notified by the Promoter, the winner does not respond or does not provide their full name and relevant details (including, the requested personal details); or
   • (b) if a prize is rejected or returned undeliverable (including emails notifying the winner of their prize); or
   • (c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
10. The Promoter reserves the right to disqualify an entrant or winner that in their absolute discretion could bring the Promoter into disrepute.
11. The Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
12. The name of the winner can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at Gateway Central, 187 Wood Lane, London, W12 7SA.

Conditions of the prize

13. The winner’s companion must be aged over 18.
14. Hotel accommodation shall be booked by the Promoter at least one week before the planned stay.
15. The winner and companion are responsible for ensuring compliance with any necessary visa and other legal travel requirements and regulations prior to departure, subsistence, local currency, any local taxes and/or charges.
16. The winner and companion are responsible for arranging their own travel insurance and health requirements.
17. Promoter is in no way responsible if the winner or their companion are denied access to the hotel or any other location involved in the prize for any reason.
18. Any additional charges incurred during the stay, for example at the hotel must be settled with any such third parties directly before departure.
19. Prize excludes all travel, meals, drinks, gratuities, excursions, visas, personal and/or incidental expenses incurred whilst on the prize trip, other than those stated as included. Any additional expenses and associated costs incurred during the trip that are not specifically stated in these Terms and Conditions will be the responsibility of the winner and their companion. For the avoidance of doubt, any extension of the trip is a personal request for leisure time and is therefore not associated with the Promotion. As such, any associated costs and arrangements for any additional days to stay in the Lake District or at the Gilpin Hotel & Lake House (by way of example only, travel, accommodation and travel insurance) are the winner’s and/or their companion’s responsibility.

Promotional Activity relating to the Promotion

20. In entering the Promotion, all entrants and winners agree to participate in any promotional activity relating to the Promotion, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the Promotion) free of charge without additional compensation or prior notice. Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.

Personal Information

21. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
22. Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms and Conditions. By entering the Promotion, entrants acknowledge that their information may be used by the Promotor and its suppliers to administer the Promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the Promotion, but will not send entrants any marketing communication unless entrants have also agreed to this or the Promoter has another lawful basis for the communication.

Use of Entry Content

23. The Promoter shall own all the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this Promotion, in perpetuity and on a worldwide basis for use at Promoter’s sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter’s websites, third party websites (including Facebook, Instagram, Twitter and YouTube), newsletters and e-newsletters.
24. Accordingly entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in the Promotion and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability

25. Neither the Promoter, nor agencies nor suppliers involved in this Promotion may be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in the Promotion or the prize unless they suffer personal injury or death as a result of the Promoter’s negligence. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of the Promotion.

Social Media Platform Specific Terms

26. Entrants must have internet access to be eligible.
27. By entering this Promotion, entrants will be deemed to be bound by and have accepted these Terms and Conditions, the following Instagram Terms: Instagram Terms of Use and Instagram Data Policy and the following Facebook Terms: Instagram Terms of Service and Privacy Policy. The Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these aforementioned terms.
28. This Promotion is in no way sponsored, endorsed or administered by, or associated with Instagram or Facebook. You are providing your information to the Promoter and not to Instagram or Facebook. The information you provide will only be used as stated in these Terms and Conditions. By entering the Promotion, entrants will be deemed to have released Instagram and Facebook from any and all liability arising from their participation in the Promotion or out of, pursuant to, or as a result of the carrying out of the Promotion.

General Terms

29. The Promoter’s decision is final and no correspondence will be entered into.
30. The Promoter reserve the right in their absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the Promotion at any stage, in the event of circumstances that are unforeseen or beyond their reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
31. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Promotion.