KIEHL’S AT YOUR SERVICE
Since 1851, great service has been an important part of our brand identity — that’s why we’ve created a variety of online and in-store services to help you discover your healthy skin solutions.
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ONLINE SERVICES
Explore our tools for personalised skincare advice and easy shopping.
CHAT WITH A SKINCARE EXPERT
Connect virtually with a skincare expert from a Kiehl’s store.
ONLINE LIVE VIDEO CONSULTATIONS
30 minutes - Complimentary service
Can’t make it to store? Book an online live video consultation with one of our Kiehl’s skincare experts.
VIRTUAL SKIN EXPERT
Our live chat feature allows you to speak to an expert to find out which products are right for you.
DON’T HAVE TIME TO CHAT?
Discover your personalised routine with our virtual tools.
THE KIEHL'S INSTANT SKIN READER
Simply upload a selfie that's then scanned to instantly identify your skin's unique strengths and areas for improvement.
HEALTHY SKIN ROUTINE FINDER
Complete the quiz to find out the best skincare routine for you.
IN-STORE SERVICES
Visit one of our stores to meet with a skincare expert and discover healthier-looking skin.
IN-STORE SKIN CONSULTATIONS
30 minutes - Complimentary service
Book a one-to-one appointment with one of our Kiehl’s skincare experts in-store.
AFTER CARE SERVICE
30 minutes - Complimentary service
Need more advice? Want to know more about your products? Book a follow-up consultation.
TELEPHONE CONSULTATION
30 minutes - Complimentary service
Can’t make it to store? No problem! All the fun of an in-store consultation via the phone.
HEALTHY SKIN ASSESSMENT TOOL
Learn more about your skin barrier function and hydration levels with our new in store tool.
DELIVERY SERVICES
There are lots of different ways to receive your skincare solutions.
Kerbside Pickup
Call or email your local store.
The team will pack your order for you and you can collect it outside the store.
*Please note this service is only available in our Kiehl’s boutiques and is not available in department stores.
