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Since 1851, great service has been an important part of our brand identity — that’s why we’ve created a variety of online and in-store services to help you discover your healthy skin solutions.


Virtual Skincare Consultations

Can’t make it to store? Book an online live video consultation with one of our Kiehl’s skincare experts. 

In Store Skincare Consultations

Book a socially distanced one to one appointment with one of our Kiehl’s skincare experts. This can be in store or over the phone.

Healthy Skin Routine Finder

Our diagnostic tool has been crafted with the knowledge of our Kiehl’s skincare experts. Answer a few questions and find your personalised skincare routine.

Virtual Skin Expert

Our live chat feature allows you to speak to an expert to find out which products are right for you.

Healthy Skin Assessment Tool

Learn more about your skin barrier function and hydration levels with our new in store tool. 

Kerbside Pickup

Call or email your local store.

The team will pack your order for you and you can collect it outside the store.

*Please note this service is only available in our Kiehl’s boutiques and is not available in department stores.

Kiehl’s on Wheels, Same-day Delivery

Available on all orders over £50 in selected stores. Call or email your local store.

If you order before 3pm, your order will arrive to your home the very same day.

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