Placing an Order

The products L’Oréal offers for sale on the Kiehl's Website are intended for your personal use, in no direct relation to your professional activity. In this respect, you should note that your order must not exceed a total of £500.00. Moreover, you may only order a maximum of five (5) products with the same reference during a single sale and over a period of one month. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid.

For further info on our maximum purchase policy, please see our Website Terms of Use.

We are delighted to inform you that all of our Free Standing Stores offer a telephone order service. To find out more information please visit our Store Locator to find the contact details of your nearest Kiehl’s Store. Please note that Kiehl's Concessions within Department stores do not offer this service at present. For more information, please see our Telephone Orders Terms & Conditions of Sale.

Unfortunately at this time we do not accept international credit cards issued from other countries.

Should you have additional questions or concerns, email us using our online Contact Form.

To contact us by phone please call: 0800 587 0830 for Online Ordering queries. Our team are available Monday to Friday between 9am and 5pm and on Saturday between 9am and 12pm.

You have reached the UK website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United Kingdom. You can only order products from the website in the country in which you reside. Kiehl's currently offers ecommerce websites in Canada, France, Singapore, China, Australia, Korea, Taiwan, Germany, Spain & the United States of America.

Unfortunately we do not offer an international product online mail order service at this time.

If you have a promotional coupon code that can be redeemed from Kiehl’s Since 1851, please enter the code in the Promotion Code field at the cart stage of the checkout. The promotion will be reflected in the subsequent checkout pages. If you would like to receive updates on special promotions, please sign up to the Kiehl's Newsletter.

Please note that only one promotion code can be redeemed per order. We are not able to retrospectively add promotions to a past order - if a promotion was not redeemed at the time the order was placed, we are unable to update the order with a promotion at a later stage.

You may view your order history by signing into Your Account and selecting Order History from the left hand selection bar.