Customer Service

IMPORTANT

Thank you for accessing http://www.kiehls.co.uk (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by L’Oréal (UK) Limited, whose registered office is at 255 Hammersmith Road, London W6 8AZ ("L’Oréal "). By using the Website, you signify your acceptance of the Terms in consideration of which L’Oréal provides you with access. From time to time L’Oréal may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. Your use of the website following any such change constitutes your agreement to follow and be bound by the terms as changed. If at any time you do not wish to accept the Terms, you may not use the Website. From time to time L’Oréal may run competitions and promotions via the Website. Separate terms and conditions will be posted where applicable governing such competitions and promotions.

NO RELIANCE

While L’Oréal has endeavoured to ensure the accuracy of the information accessed via the Website, L’Oréal does not guarantee or give any warranty as to the accuracy, timeliness or completeness of any information or material on the Website.

LINKS

There may be links that will let you leave this Website or that will let you access this Website from third party sites. Linked third party sites are not under the control of L’Oréal and L’Oréal is not responsible for the contents of any such linked site or any link contained in such a linked site. Existence of links to other third party sites is not an endorsement by L’Oréal in favour of such site or the products or services contained in any linked site. To the extent that this Website contains links to or may be accessed from outside services and resources, the availability and content of which L’Oréal does not control, any concerns regarding any such service or resource or any link thereto should be directed to the particular outside service or resource.

INTELLECTUAL PROPERTY

The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material ("Content") is protected by copyrights, trademarks and/or other proprietary rights. The Content includes both content owned or controlled by L’Oréal and content owned or controlled by third parties and licensed to L’Oréal. All individual articles, reports, and other elements making up the Website may be copyright works. You agree to abide by all additional copyright notices or restrictions contained in the Website.

You may not use any of L’Oréal 's trademarks or trade names without L’Oréal 's prior express written consent and you acknowledge that you have no ownership rights in and to any of those names and marks.

You agree to notify L’Oréal in writing promptly upon becoming aware of any unauthorised access to or use of the Website by any party or of any claim that the Website or any of the contents of the Website infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.

LICENCE AND DOWNLOAD RIGHTS

You acquire no rights or licences in or to the Website and/or the Content other than the limited right to use the Website in accordance with these Terms and to download on the terms set out in this section. Other than as set out in this section you may not copy, reproduce, recompile, decompile, disassemble, reverse engineer, distribute, publish, display, perform, modify, upload to create derivative works from, transmit, or in any other way exploit any part of the Website.

Download is permitted by L’Oréal provided only that:
(i) you make no more than one printed copy of such download and no further copies of such printed copy are made;
(ii) you make only personal, non-commercial use of such download and/or printed copy; and
(iii) you retain on such download and/or printed copy all copyright notices and shall remain bound by the terms of such wording and notices. Additionally, you may not offer for sale or sell or distribute over any other medium (including distribution by over-the-air television or radio broadcast or distribution on a computer network) the Content or any part thereof. You may not make any part of the Website available as part of another website, whether by hyperlink framing on the internet or otherwise. The Website and the information contained therein may not be used to construct a database of any kind, nor may the Website be stored (in its entirety or in any part) in databases for access by you or any third party or to distribute any database websites containing all or part of the Website.

PERMISSIONS

If you would like information about obtaining L’Oréal's permission to use any of the Content or if you would like to link your website to the Website, email your enquiry to service@kiehls.co.uk

NO WARRANTY

The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. L’Oréal further accepts no responsibility or liability for functions contained on the Website and makes no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you.

L’Oréal does not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and L’Oréal is not liable for any damage you may suffer as a result of such destructive features.

L’Oréal shall not be held responsible for Content provided by third parties. L’Oréal is also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website.

These Terms do not affect your statutory rights or your legal rights as a consumer.

LIMITATION OF LIABILITY

You acknowledge that your use of the Website, including the Content is at your own risk. If you are dissatisfied with the Website, the Terms or any or the Content your sole remedy is to discontinue use of the Website.

Save in respect of fraud and of personal injury or death to the extent it results from L’Oréal 's negligence, in no event will L’Oréal be liable to you or any third party for any direct, special, indirect, consequential or incidental damages, exemplary or lost profits, or any other damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise, even if L’Oréal has been advised of the possibility thereof, arising from your use of the website. Applicable law may not allow the limitation or exclusion of liability for consequential or incidental damages, so this limitation or exclusion may not apply to you.

LOCAL LAWS AND REGULATIONS

The Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.

L’Oréal does not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.

INDEMNITY

You agree to indemnify, defend, and hold harmless each of L’Oréal , its employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of L’Oréal , its employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against L’Oréal , its employees, representatives, suppliers, or agents is based on or arises in connection with:

(i) your use of the Website;
(ii) any breach by you of the Terms;
(iii) a claim that any use of the Website by you
(a) infringes any intellectual property rights of any third party, or any right of personality or publicity, or (b) is libellous or defamatory, or otherwise results in injury or damage to any third party;
(iv) any deletions, additions, insertions, or alterations to, or any unauthorised use of, the Website by you; or
(v) any misrepresentation or breach of representation or warranty made by you contained herein.
References in this section of the Terms to your use of the Website shall be deemed to include any use by a third party where such a third party accesses the Website using your computer.
You agree to pay L’Oréal , its employees, representatives, and agents any and all costs, damages, and expenses (including reasonable legal fees) awarded against any of them or otherwise incurred by any of them in connection with or arising from any such third party claim, suit, action or proceeding attributable to any such third party claim.

TERMINATION

Either you or L’Oréal may terminate these terms with or without cause at any time. If L’Oréal terminates these terms, L’Oréal will email you at the address you provide on registration, and you will be deemed to have received it within one hour of transmission. Termination will be effective at that time. You will be responsible for notifying us of any changes to your email address. You may terminate by sending an email to service@kiehls.co.uk with the subject ‘Unsubcribe’. On termination you shall destroy all Content, and copies thereof, obtained from the website.

CHANGES TO THE WEBSITE

You accept that L’Oréal has the right to change the content or technical specifications of any aspect of the Website at any time at L’Oréal's sole discretion. You further accept that such changes may result in your being unable to access the website.

TRANSMISSION AND FEEDBACK OF INFORMATION:

Any information you transmit through this Website is subject to L’Oréal's privacy policy and remains L’Oréal’s property. You are prohibited from transmitting to or from this Website any unlawful, threatening, libellous, defamatory, obscene, inflammatory or pornographic material or other material that could give rise to any civil or criminal liability under law.

You agree that L’Oréal may use and/or disclose information about your demographics and use of the Website in a manner that does not reveal your identity.

SEVERANCE & WAIVER:

If any provision of this Agreement is found to be invalid by any court having jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a continuing waiver of such term or any other term.

ENTIRE AGREEMENT:

Except as provided herein, these terms and conditions are the entire agreement between us and supersede any prior understanding or agreements (written or oral). Nothing in this clause will operate to limit or exclude either party’s liability for fraud.

THIRD PARTY RIGHTS:

Nothing in this Agreement is intended to confer on any third party (whether referred to in this Agreement by name, class, description or otherwise) any benefit or any right (under the Contracts (Rights of Third Parties) Act 1999 or otherwise) to enforce any provision of this Agreement or any agreement entered into in connection with it.

GOVERNING LAW AND JURISDICTION

The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts

CANCELLATION FORM

I hereby give notice that I cancel my contract of sale of the following goods.

LIVE CHAT

These Terms of Use govern your use of the Kiehl’s (the "Chat Service") offered by L’Oréal (UK) Limited, acting through its trading division Kiehl’s on its website www.kiehls.co.uk. To the extent of any conflict between Kiehls’ Privacy Policy and these Terms of Use, these Terms of Use shall prevail.
Kiehl’s permits you to use the Chat Service solely for your personal use in accordance with these Terms of Use. You are permitted to use the Chat Service on a free, non-exclusive and non-transferable basis solely to [ask for tips and questions about our Kiehl’s products [and services] from one of our advisors by typing a question and to receive a response in real time], and not for any other purposes.
If you have any concerns or complaints or want to report an issue about any Kiehl’s products and their application to you, or you have technical questions about the Site or an order placed on the Site please contact our Consumer Advisory Department on 0800 783 4509. You can also email us at service@kiehls.co.uk or by post to Customer Care Team, Unit 22, Sentinel drive, Annesley, NG15 0DF. Kiehl’s reserves the right to refer your query to its Consumer Advisory Department rather than responding via the Chat Service it if it believes that your query would be better handled in this way.
Kiehl’s shall not be held responsible for any content created by you on the Chat Service.
You are not permitted to and you agree and warrant that you will not:
• copy, reproduce, modify or create derivative works of the Chat Service, or any other element of the Site;
• dis-assemble reverse-engineer, decompile or otherwise attempt to determine the underlying source code of the Chat Service or Site;
• take any action with a view to distributing or reproducing the Site or the Chat Service; or
• take any action that would affect the functionality of the Chat Service or the Site, whether in whole or in part.
You do not have the right to sell, lease, sub-licence or provide any portion of the Chat Service or Site to any third party.
By using the Chat Service, you represent and warrant that:
• you are the author of content submitted, that you are not stealing the identity of another person, and you are not using a false email address or otherwise being misleading as to the origin of your query;
• your query or content submitted is your original work and does not infringe the intellectual property rights of third parties;
• you hereby waive all moral rights and any intellectual property rights that would have otherwise vested in you pursuant to the Copyright, Design and Patents and Act 1988;
• all content that you send is truthful and accurate;
• you are at least 18 years old;
• your query or content submitted complies with these Terms of Use.
You further agree and warrant that you shall not use the Chat Service or submit any query or content:
• that is known by you to be false, inaccurate or misleading;
• that infringes any third party's copyright, patent, trademark, trade secret, right of privacy, moral right or other intellectual property or proprietary rights;
• that contains any information about Kiehls’ competitors or their products (namely other manufacturers and/or distributors and/or retailers of health and beauty products);
• that contains any pricing information;
• that refers to a third party individual without their prior express consent;
• that violates any law, statute, or regulation (including, but not limited to, those governing intellectual property, privacy, consumer protection, unfair competition, anti-discrimination or advertising);
• that is, or may reasonably be considered to be illegal, infringing, defamatory, libellous, abusive, hateful, harassing, racially or religiously inappropriate, offensive, inciting of violence, fraudulent, invasive of privacy, threatening, obscene, pornographic, or
otherwise injurious to third parties or objectionable;
• that consists of or contains political campaigning, commercial solicitation, chain letters, mass mailings, unsolicited emails or other forms of “spam” regardless of the content;
• that is unrelated to the purpose of asking for tips and questions about our Kiehl’s products [and services] from one of our advisors;
• which contains any swearing, sexual innuendo or sexual language or which promotes or incites the perpetration of any unlawful activity such as drug-taking;
• for which you will derive any compensated or monetary benefit by any third party or which could be construed as an advertisement or solicitation to buy (which shall include any content that directs business away from Kiehl’s;
• that includes any information that references other websites, URL addresses, email addresses, contact information or phone numbers;
• that contains any actual, or instructions on how to create, computer viruses, worms, Trojan horses or other potentially disruptive or damaging or harmful computer programs, files, codes or attachments;
• that could alter, steal, corrupt, disable, destroy, trespass, circumvent or violate any security or encryption of the Site, the Chat Service or any computer file, database or network.
Kiehl’s reserves the right not to respond to and delete:
• duplicate queries;
• blank queries;
• queries in a language that is not English;
• any unintelligible content (such as content that contains random characters and meaningless word strings); or
• any submission if it does not comply with these Terms of Use.
Kiehl’s has the right to limit or suspend access to any user that is in breach of these Terms of Use.
The Chat Service may be unavailable from time to time for maintenance or other technical reasons and Kiehl’s cannot take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.
By submitting your email address in connection with your use of the Chat Service, you agree that Kiehl’s and its third party service providers may use your email address to contact you about the status of your query and for other administrative purposes You agree to indemnify, keep indemnified and hold Kiehl’s (which shall include its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Moxie Software Limited), harmless from all losses, claims, demands, and damages (actual and consequential) of every kind and nature, direct or indirect including reasonable legal fees, which are incurred by Kiehl’s for any breach of your representations and warranties set forth above.
Kiehl’s reserves the right to suspend or cease to provide the Chat Service at any time without notice.

OLAPIC TERMS & CONDITIONS

By responding #YESKIEHLSUK you agree to the following:

You grant to Kiehl’s UK and its affiliates and/or related entities (collectively “Kiehl’s UK”) a worldwide, perpetual, irrevocable, royalty-free, non-exclusive, transferable right to use your video(s), photo(s) and/or other content posted to Instagram, Facebook, Twitter or Google+, together with your social media handle, social media user name, profile picture, caption and location information you may have included in your content (“User Content”) that you have tagged with any of the above Hashtag(s) in any media, including but not limited to on its webpages and social media pages, retailer sites, third party sites, stores for its marketing and/or its advertising. You grant Kiehl’s UK the right to use your username, real name, image, likeness or other identifying information in connection with any use of your User Content.

Kiehl’s UK may use, display, reproduce, distribute, transmit, combine with other materials, alter and/or edit the User Content for legal and/or regulatory reasons in any way it sees fit (while maintaining the original sentiment), with no obligation to you whatsoever.

You confirm and agree that: (i) you own all the rights in the User Content and/or that you have permission from any person(s) appearing in the User Content to grant the rights herein; (ii) you and all other person(s) appearing in the User Content are not under 16; and (iii) Kiehl’s UK use of your User Content will not break any law or violate the rights of a third party. Kiehl’s UK has the right to disclose your identity to any third party who claims that the User Content infringes their rights.

You warrant that your User Content is truthful and accurate and that it does not misleadingly exaggerate the effect any Kiehl’s UK product(s) are capable of achieving (whether through pre-production techniques (including lash inserts, hair extensions etc) or post-production techniques (including filtering, retouching or editing etc)).

You acknowledge and agree that the User Content could be subject to “viral” communication (word-of-mouth communication) on third party websites and that Kiehl’s UK will not be liable for any claim or action in this regard.

You consent to Kiehl’s UK collection of any personal information you provide, and Kiehl’s UK use and disclosure of that personal information in connection with the use of your User Content as described above. Your personal information may be transferred to or accessible from outside the EEA, and may be shared with affiliates or other trusted third parties working on Kiehl’s UK behalf. By posting User Content with any Hashtag(s) or otherwise providing Kiehl’s UK with personal information, you agree to such collection, use, disclosure, transfer and processing of your information in accordance with these Terms and Conditions, Kiehl’s UK Privacy Policy, and applicable data protection laws and regulations.

You will not hold Kiehl’s UK, or any person acting on Kiehl’s UK behalf, responsible for any claims or demands in connection with the use of your User Content.

You accept that Kiehl’s UK will not pay you for the use of your User Content and/or for any intellectual property rights connected with them.

You accept that Kiehl’s UK may refuse to use or remove your User Content for any reason.

If you change your mind about sharing your User Content, or you do not want Kiehl’s UK to contact you about User Content again, please opt out by entering your details here.

Kiehl’s UK reserves the right to alter these Terms and Conditions without warning.

Kiehl’s UK hashtags: #YESKIEHLSUK

ZOOLANDER 2 WARDROBE MAKEOVER

1. The prize draw is open to all UK and ROI residents only, with the exception of L’Oréal (UK) Limited employees, their immediate families or friends, or anyone professionally connected with the promotion. If prize winner is under 18 they must travel with a parent/guardian/guest that is over 18, No purchase necessary. Entry to the prize draw is free.
2. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be accepted. Multiple entries made by the same person from various Twitter or other accounts or from the same IP address will not be accepted.
3. Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for lost, damaged or delayed entries whether due to technical or connectivity problems or otherwise.
4. Entrants must tweet @houseoffraser and @kiehlsuk with your favourite Zoolander look, Magnum of Blue steel with the hashtag #zoolander2kiehls.
5. All entrants must have internet access and have a valid Twitter account to be eligible for the prize draw. Twitter users’ account privacy settings must be set to public in order for the Promoter to retrieve their entry.
6. Entries which are not submitted in accordance with point 5 above will be disqualified.
7. Entries must be received on or before 23.59 GMT on 19th February 2016 and the prize draw, where one winner will be drawn at random, will take place on 22nd February 2016.
8. The winner will be notified by 26th February by direct private message via their Twitter account. If the winner does not respond via the above route on Twitter after 72 hours of the Promoter’s initial contact being made, and provide their full name and address details, the Promoter reserves the right to draw an alternative winner.
9. Each winner will receive the following: a personal shopping session with House of Fraser and £400 vouchers to spend at House of Fraser and an afternoon tea for two at the Berkeley Hotel and an overnight stay in London for two. Dates of travel are between 3rd June and 27th November 2016. Prize is subject to availability with no cash alternative and is non-transferable and non –refundable. Hotel is based on two people sharing one double or twin room. The hotel will take a credit card pre-authorisation or cash deposit to cover incidentals. Winner and his/her guests are solely responsible for all other meals and expenses not specifically set forth herein.
10. The Promoter’s decision is final and no correspondence will be entered into.
11. The prize is as stated, it is not transferable and there is no alternative prize or cash substitute. The Promoter reserves the right to substitute the prize with one of like value in the event that the selected prize is unavailable for any reason whatsoever.
12. The name of the winner can be obtained by sending a stamped, self-addressed envelope to the Promoter within 4 weeks of the prize draw closing.
13. The winner must be prepared to take part in publicity accompanying or resulting from the promotion. No additional compensation will be awarded for such promotional activities. No compensation for loss earnings will be paid by the Promoter for participation in any aspect of this prize draw.
14. If the prize is declined, the winner is disqualified or if the winner forfeits the prize under these terms and conditions, then the Promoter may at its absolute discretion draw an alternative winner at random.
15. All personal details and information given must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.
16. Neither the Promoter nor agencies involved in this promotion may be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating participation in this prize draw, or in relation to the prizes to the extent permissible by law.
17. The Promoter reserves the right in its absolute discretion to add to or vary any of these terms and conditions, or to cancel the prize draw at any stage, in the event of circumstances arising beyond its reasonable control.
18. By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions and the Twitter Rules and Terms of Service, Twitter Policies and Guidelines for Contests on Twitter. The Promoter shall disqualify entries that have failed to abide by any of the terms and conditions and/or are in breach of the terms and conditions.
19. This promotion is in no way sponsored, endorsed or administered by, or associated with Twitter. You are providing your information to the Promoter and not to Twitter. The information you provide will only be used as stated in these terms and conditions. By entering the prize draw, entrants will be deemed to have released Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.
20. By entering this prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions. The Promoter shall disqualify any entries that have failed to abide by the terms and conditions and/or are in breach of the terms and conditions.
21. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
22. Promoter: Kiehl’s, a trading division of L’Oréal (UK) Limited of 255 Hammersmith Road, London W6 8AZ, and House of Fraser of 27 Baker Street, London W1U 8AH.

KIEHL’S #SUPERDADSKIN TWITTER PRIZE DRAW

The prize draw is open to all British residents aged 18 and over, with the exception of the Promoter’s employees, their immediate families, or anyone professionally connected with the promotion.
Entry to the prize draw is free. Only one entry per person and per household. Bulk entries from trade, consumer groups, or third parties will not be accepted. Multiple entries made by the same person from various email or other accounts including Twitter or from the same IP address will not be accepted.
Incomplete, illegal, misdirected or late entries will not be accepted. Proof of sending will not be accepted as proof of receipt. Responsibility cannot be accepted for entries lost, damaged, or delayed due to technical or other problems.
To enter, entrants must enter using Twitter:
1. On Twitter, follow the Kiehl’s UK Twitter account, and retweet the tweet pinned to the top of the page with the hashtag #superdadskin.
Entries which are not tagged as described in point 4 above will be disqualified.
Twitter users’ account privacy settings must be set to public in order for the promoter to retrieve the tweet.
All entrants must have internet access and have a valid Twitter account to be eligible for the prize draw. Entries will not be returned and are the property of the Promoter.
The winning entry may be reposted on @KiehlsUK.
Entries must be received between Monday 12^th June at 12:00pm GMT and Thursday 16^th June at 11:59pm GMT.
The winner of the prize (who must be aged 18 or over) will receive a goody bag containing the following products:

NEW Age Defender Moisturiser
NEW Age Defender Eye Repair
NEW Age Defender Power Serum
Eye Alert – Energy Booster to Combat Puffiness and Dark Circles
Facial Fuel No Shine Moisturising Lip Balm
Facial Fuel Body Fuel Wash
“Ultimate Man” Body Scrub Soap

Please allow up to 48 hours from the closing date for delivery of the goody bag.
The winner will be notified by 17/06/2016 You will be notified by direct private message via your Twitter Account. If the winner does not respond via the above route on Twitter after [30 days] of the Promoter’s initial contact being made, and provide their delivery address details for the prize to be despatched to, the Promoter reserves the right to draw an alternative winner.
The prize is as stated, it is not transferable and there are no alternative prizes or cash substitutes. The Promoter reserves the right to substitute the prize with one of like value in the event that the selected prize is unavailable for any reason whatsoever.
The Promoter’s decision is final and no correspondence will be entered into.
The winner agrees to participate in publicity accompanying or resulting from the prize draw. No additional compensation will be awarded for such promotional activities. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.
The names of the winners will be available by sending a S.A.E. to L’Oréal (U.K.) Ltd, 255 Hammersmith Road, London, W6 8AZ within 4 weeks of the draw date.

Neither the Promoter nor agencies involved in this promotion may be liable to the winner, whether arising from tort including negligence, breach of contract or otherwise or for any loss or damage whatsoever caused by matters relating to participation in this prize draw, or in relation to the prizes to the extent permissible by law.

The Promoter reserves the right to add to or vary these terms and conditions or cancel the prize draw at any stage in the event of circumstances arising beyond its reasonable control.
All personal details and/or information given in the entry form or otherwise must be truthful, accurate and in no way misleading. The Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information, or if it materialises that the entrant has been involved in any behaviour which the Promoter reasonably believes would bring it into disrepute.
By entering the prize draw, entrants will be deemed to be bound by and have accepted these terms and conditions and the Twitter Rules and Terms of Service, Twitter Policies and Guidelines for Contests on Twitter.The Promoter shall disqualify entries that have failed to abide by any of the terms and conditions and/or are in breach of the terms and conditions.
English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.
This promotion is in no way sponsored, endorsed or administered by, or associated with Twitter. You are providing your information to the Promoter and not to Twitter. The information you provide will only be used as stated in these terms and conditions. By entering the prize draw, entrants will be deemed to have released Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

Promoter:Kiehl’s – a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

KIEHL'S #KIEHLSTREAT TWITTER PRIZE DRAW

GENERAL DETAILS

Promotion Name and Description: #KiehlsTreat Weekly Giveaway

Promoter: Kiehl's Since 1851, a trading division of a trading division of L’Oréal UK Limited, 255 Hammersmith Road, London W6 8AZ.

Entry Open Date: 08:00 08/01/17 UK time (Competition will open every Friday – 8:00am)

Entry Closing Date: 23:59 31/12/17 UK time (Competition will close every Monday – 23:59pm)

ENTRY
Eligibility: UK and ROI residents aged 18+ only.
Entrants must have internet access and a public Twitter account.

How to Enter Requirements:

Follow the Kiehl's Twitter account @KiehlsUK
Retweet the #KiehlsTreat Tweet by @KiehlsUK on Twitter

The Tweet should only be Retweeted once. By Retweeting the #KiehlsTreat Tweet, entrants agree to be automatically entered into this prize draw and abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).

PRIZE DETAILS

Major Prize: Kiehl’s Products up to the value of £150.
Products to win will vary between new or existing product lines.
Selected winner will be chosen and private messaged via DM – not and will not be announced publicly – within 48 business hours of the competition closing.
Winner will have 48 business hours to claim the prize by providing their mailing address.
Number of Major Prize Winner(s): Up to two winners

DRAW DETAILS

Prize draw date will be announced 48 hours after each giveaway is complete.
Winner(s) are selected at random and will be notified via direct private message via their Twitter within 48 hours of competition closing.

DELIVERY

Please allow up to 14 days from the date the winner supplies details for delivery of the prize.

GENERAL TERMS AND CONDITIONS

Entry and eligibility

1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The prize draw is free to enter and no purchase is necessary.
3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
6. Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to the Promoter’s competitor brands or that show any intention of promoting any brand other than the Promoter brand.

Prize fulfilment and disqualification

7. Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
8. A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if: (a) within 3 weeks of being notified by the Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or (b) if a prize is rejected or returned undeliverable; or (c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
9. Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
10. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
11. The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at 255 Hammersmith Road, London, W6 8AZ, referencing the Promotion Name.

Promotional Activity relating to the prize draw

12. In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.

Personal Information

13. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
14. Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants agree that their information may be used by the Promotor and its suppliers to administer the promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

Limitation of Liability

15. Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

Twitter Specific Terms

16. By entering this prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and the Twitter Rules, Terms of Service and Guidelines for Contests on Twitter. Posting duplicate, or near duplicate, updates or links is a violation of the Twitter Rules and the Promoter reserves the right to disqualify the entrant.
17. This promotion is in no way sponsored, endorsed or administered by, or associated with Twitter. You are providing your information to the Promoter and not to Twitter. The information you provide will only be used as stated in these Terms and Conditions. By entering the prize draw, entrants will be deemed to have released Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.d these Terms and Conditions and the Twitter Rules, Terms of Service and Guidelines for Contests on Twitter. Posting duplicate, or near duplicate, updates or links is a violation of the Twitter Rules and the Promoter reserves the right to disqualify the entrant.

General Terms

18. Promoter’s decision is final and no correspondence will be entered into.
19. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
20. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

Promoter: Kiehl’s – a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

FESTIVAL PRIZE DRAW

GENERAL DETAILS
Promotion Name and Description	Kiehl’s Festival Competition 2017
Promoter	Kiehl’s Festival Competition 2017
Entry Open Date	09:00 13/04/17 UKI time
Entry Closing Date	Entry Closing Date 23:59 16/04/17 UKI time
Privacy Policy	www.kiehls.co.uk/privacy-policy/privacy-policy.html

ENTRY
Eligibility	UK and ROI and NI residents aged 18+ only. Entrants must have internet access and a public Twitter account.
How to Enter Requirements	Follow the Kiehl’s Twitter account @KiehlsUK and retweet our daily blogger favourites tweet and tag with the hashtag #KiehlsRocks17 and @KiehlsUK and one of the following captions: Follow us & retweet this using @kiehlsuk #kiehlsrocks17: Tweet to win @HelenAnderz favourites. Ends 16/04/17 23:59. Full T&Cs www.kiehls.co.uk/terms-of-use.html and/or Follow us & retweet this using @kiehlsuk #kiehlsrocks17: Tweet to win @FleurDeForce favourites. Ends 16/04/17 23:59. Full T&Cswww.kiehls.co.uk/terms-of-use.html and/or Follow us & retweet this using @kiehlsuk #kiehlsrocks17: Tweet to win @Jamie_Genevieve favourites. Ends 16/04/17 23:59. Full T&Cs www.kiehls.co.uk/terms-of-use.html and/or Follow us & retweet this using @theannaedit #kiehlsrocks17: Tweet to win @TheAnnaEdit favourites. Ends 16/04/17 23:59. Full T&Cs www.kiehls.co.uk/terms-of-use.html Tweet by @KiehlsUK #KiehlsRocks17 on Twitter for your chance to win. The Tweet should only be Retweeted once. By Retweeting the Tweet, entrants agree to be automatically entered into this prize draw and abide by these Terms and Conditions (as set out in this table and the General Terms and Conditions below).

PRIZE DETAILS
Major Prize	Prize is one of four blogger goody bags consisting of four skincare products (depending on choice of blogger at the time of entry) of festival skincare favourites: @helenanderz Musk Shower Gel 250ml, Cactus Flower Mist 75ml, Midnight Recovery Botanical Cleansing Oil 175ml and Midnight Recovery Concentrate 30ml @FleurDeForce’s – Pure Vitality Skin Renewing Cream 50ml, Cactus Flower Mist 75ml, Ultimate Strength Hand Salve 75ml @jamiegenevieve – Daily Reviving Concentrate 30ml, Midnight Recovery Botanical Cleansing Oil 175ml, Midnight Recovery Concentrate 30ml @theannaedit - Amino Acid Shampoo 250ml, Amino Acid Conditioner 200ml, UV Daily Defense SPF50 60ml, Turmeric & Cranberry Seed Energizing Radiance Masque 100ml and Cilantro & Orange Extract Pollutant Defending Masque 100ml.
Number of Major Prize Winner(s)	4 with 1 set of prizes per day
Runner-up Prize	Not Applicable
Number of Runner-up Prize Winner(s)	Not applicable

DRAW DETAILS
Prize Draw Date	19/04/17
Notification of Winner(s)	Winner(s) are selected at random and will be notified via direct private message via their Twitter account by 20/04/17.

DELIVERY
Prize Delivery	Please allow up to 30 days from the date the winner supplies details for delivery of the prize.

General Terms and Conditions

Entry and eligibility
1. Entries must be received between the Entry Open Date and the Entry Closing Date.
2. The prize draw is free to enter and no purchase is necessary.
3. Promoter’s employees, their immediate family or any third party directly associated with the promotion are not eligible to enter.
4. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.
5. Only one entry per person. Bulk entries from trade, consumer groups or third parties will not be valid. Multiple entries made by the same person from various email, social media or other accounts or from the same IP address will not be valid.
6. Any entries which do not comply with the How to Enter Requirements, or which contain any third party intellectual property without prior informed consent from the rights holder, or which contain any abusive, inappropriate, offensive or obscene language or imagery will be disqualified. Examples of language/images considered to be inappropriate, offensive or obscene, include (but are not limited to): any message/image which contains (a) swearing; (b) comments or actions which appear to be discriminatory of any person, company or group of individuals, for example comments of a racist, sexist or homophobic nature; (c) sexual innuendo, sexual language or sexual acts, actions or gestures; (d) promoting any illegal unlawful activity such as drug use; (e) any message that appears to be an advertisement or solicitation to buy; and (f) any materials (whether written or visual) that directly or indirectly relate to the Promoter’s competitor brands or that show any intention of promoting any brand other than the Promoter brand.

Prize fulfilment and disqualification
7. Prizes are as stated, they are not transferable and there are no alternative prizes or cash substitutes. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.
8. A winner forfeits their prize and the Promoter reserves the right to select at random an alternative winner if:
(a) within 3 weeks of being notified by the Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be despatched to in the eligible country of residence); or
(b) if a prize is rejected or returned undeliverable; or
(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.
9. Promoter reserves the right to disqualify an entrant or winner that in its absolute discretion could bring the Promoter into disrepute.
10. Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.
11. The name of the winner(s) can be obtained by sending a stamped, self-addressed envelope, within 4 weeks of the Prize Draw Date to the Promoter at 255 Hammersmith Road, London, W6 8AZ, referencing the Promotion Name.

Promotional Activity relating to the prize draw
12. In entering the prize draw, all entrants and winners agree to participate in any promotional activity relating to the prize draw, which may include entry content, voice, image and name for publicity purposes (in any media, print or online, including any websites, social media sites or third party retailer websites) and in advertising, marketing or promotional material (whether or not related to the prize draw) free of charge without additional compensation or prior notice. Promoter may modify any entry content to fit in context with the relevant usage, whilst maintaining its original sentiment.

Personal Information
13. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.
14. Any personal information that entrants share with the Promotor (including name, address, email, social media profile, or other data) will be kept secure and only used in line with the Promoter’s Privacy Policy and these Terms. By entering the prize draw, entrants agree that their information may be used by the Promotor and its suppliers to administer the promotion. The Promotor may contact entrants by email, post, phone, SMS or other means in relation to the promotion, but will not send entrants any marketing communication unless entrants have also agreed to this.

Limitation of Liability
15. Neither the Promoter nor agencies nor suppliers involved in this promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by the Promoter for participation in any aspect of this prize draw.

Twitter Specific Terms
16. By entering this prize draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions and the Twitter Rules, Terms of Service and Guidelines for Contests on Twitter. Posting duplicate, or near duplicate, updates or links is a violation of the Twitter Rules and the Promoter reserves the right to disqualify the entrant.
17. This promotion is in no way sponsored, endorsed or administered by, or associated with Twitter. You are providing your information to the Promoter and not to Twitter. The information you provide will only be used as stated in these Terms and Conditions. By entering the prize draw, entrants will be deemed to have released Twitter from any and all liability arising from their participation in the prize draw or out of, pursuant to, or as a result of the carrying out of the prize draw.

General Terms
18. Promoter’s decision is final and no correspondence will be entered into.
19. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).
20. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this promotion.

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