WELCOME TO KIEHL’S FAMILY REWARDS!

View full terms & conditions here

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Kiehl’s Family Rewards is the loyalty program for Kiehl’s customers. As a member, you can enjoy exclusive rewards and benefits when you purchase at Kiehls.co.uk or at Kiehl’s standalone stores. Please note, Kiehl’s dept. store counters and other retailers or stockists are excluded. Family Reward benefits include complimentary delivery on all online orders, birthday treats, early access to seasonal promotions, rewards for recycling and skin consults and more.

You become a member on the day you enrol in the Kiehl's Family Rewards program. As soon as you register, you can start collecting points by purchasing products in our Kiehl's stores and at Kiehls.co.uk, or by recycling in-store, completing a consult and more. Your rolling points are automatically converted into rewards e.g. £10 voucher issued when you achieve 120 points.
Your points accumulation also upgrade your tier status and unlocks access to new benefits.
Tier status is calculated according to the number of points acquired over the last 2 years.
FAN status = between 0 and 120 points acquired over 2 years
FRIEND status = between 120 and 350 points acquired over 2 years
FAMILY status = more than 350 points acquired over 2 years


The email address you created your account with is your very unique identifier to access your Kiehl's Family Rewards account. To create an online account, you must use your e-mail address provided at the instore point of sale when registering, and vice versa.

Enrolling is easy:

If you have a Kiehls.co.uk account, sign-in to ‘My Account’ and click the Family Rewards enrol button on Account Settings.

If you don’t have a Kiehls.co.uk account, register here and enroll in Family Rewards at the same time.

If you shop in Kiehl’s stores, you can visit any of our staff store and speak to us for instant signup. You can also register online – just be sure to use the same email address you gave in-store, so we can reward you for purchases online and instore.

With Family Rewards, you can earn points for purchases as well as recycling, completing consults and more.

- £1 spent = 1 point in-store or online at Kiehls.co.uk
- 1 recycled bottle = 15 points ** With our updated Recycle and Be Rewarded offer, you can also earn points by recycling your skincare empties in our standalone stores.
- Referring a Friend = 50 points. Refer a friend to Family Rewards and receive 50 points when they make their first purchase
- Complete a skincare consultation = 20 points. Book and complete a consult in-store or virtually online and let our staff know you are a member (Max 1 consult every 3 months)
- Points Promotions: We will also run special points promotions during select time periods e.g. Double Points on your first Family Rewards purchase, or Bonus Points if you shop our SPF range

Giftcards or gift receipts bought in-store are excluded

Yes. Personalised tracking of program status, including tier status and rewards eligibility, is available on Kiehls.co.uk in the My Account section. You will receive personalised emails alerting you to how far away you are from your next “Wings” status level and next Kiehl’s reward.

Your rewards are always available at checkout when you login on Kiehls.co.uk or identify yourself to staff at our store checkout till. Rewards are automatically issued when you hit the qualifying points balance e.g. when you achieve 120 points, we automatically issue you a £10 voucher to use in your next purchase.
It can take up to 5 working days to issue the reward but usually it appears within 24 hours.

When you are a member, a loyalty voucher is automatically allocated to you for every 120 points acquired.

Fan or Friend Tier: 120 points = loyalty voucher of £10 to spend on your next purchase

Family Tier: 120 points = loyalty voucher of £15 to spend on your next purchase

When a loyalty voucher is acquired, you will receive an email the day after your purchase.
Example: if you spend £120 on June 15, you will receive an email on June 16 to let you know that your loyalty voucher is available.
Loyalty vouchers are valid for 90 days from the date of purchase.
They apply to one full price item in your basket and cannot be combined with other discounts or price promotions.

Your points expire after 2 years.
Your £10 or £15 vouchers expire 3 months from issue.
Your tier status expires after 2 years if you do not maintain enough points required to stay in your status.

Example: if you have been a FAMILY tier member for 2 years and you have 420 points, you will remain a Family member for the next 730 days.
Another example, if you have been a FAMILY member for 730 days and you have 140 points, you become a FAN member again.

Your Tier benefits expire after 2 years i.e. if you don’t accumulate enough points to maintain Tier status within 2 years. You’ll downgrade to your eligible Tier.

Yes. Your rewards £10 or £15 vouchers will expire 90 days after being issued.
Other rewards including welcome offers will have varying expiry dates that are listed under ‘My Available Rewards’ in the Family Rewards Dashboard. We will send you an email reminder when your reward is about to expire.

Sign In to Kiehls.co.uk and under My Account, click Family Rewards Dashboard to see your points balance, your tier status, your available rewards, your recycling history and more.
You will also receive personalised loyalty emails about your activity within the Family Rewards program (change of status, new benefits, invitation to private sales.)
If you signed up for Family Rewards in-store, you need to make a Kiehls.co.uk account. Make sure you use the same email address as you did in-store so all your purchase activity is tied to the same account.

Kiehls.co.uk: Log into your account. You can update your information in the “My Account” section.
In store, please let a Kiehl’s Customer Representative know that you have a change to make to your account information and they can take care of it for you.

Family Rewards £10 or £15 vouchers can only be used once against a full price item in your basket.
They cannot be combined in one transaction, or combined with other promotions or discounts.
However, you can combine the £10 or £15 vouchers with free gifts with purchase e.g. a welcome pack of skincare deluxe minis or a birthday treat.

Online, there is a spend threshold – your order after all rewards have been applied cannot be equal to zero because of system limitations.
Instore, no – you may redeem your rewards no matter how much you spend on your purchase.
In instances where rewards are applied toward a purchase in which the purchase total is less than the combined total value of the Kiehl’s rewards, any remaining balance on the rewards is forfeited upon completion of the purchase. For example, if the reward is £10 and your purchase is £9.50, you will get your product for free, but will forfeit the remaining £0.50.

Yes. You can redeem rewards online or in-store. Rewards must be used in full and cannot be broken to be applied to multiple transactions.
Online rewards must be redeemed against a qualifying transaction.

We’ll send you an email 7 days before your birthday to claim your birthday treat.
You can either add it to your next online purchase when you sign in and checkout.
Or pick-up instore with or without making a purchase.

To participate in Kiehl’s Family Rewards, you must receive loyalty communications so we can update you when you earn rewards and you can track your status if you only shop with us in our stores.
To stop receiving Family Rewards emails, you would have to disenroll from the Family Rewards program and lose your benefits.

To maintain your tier status, you must re-qualify within 2 years of your last purchase. In other words, a member must spend the same amount within 2 years of achieving a particular tier in order to maintain that tier level. A year is considered 365 days from the date of your last purchase.

To disenroll from Kiehl's Rewards, please login into your account and follow this link.
Please note that if you disenroll you will lose your accrued rewards and all your benefits.
You may re-enroll with us at any time from ‘My Account’ section of your Kiehls.co.uk account or speaking to us in-store.

Please contact Customer Care if you do not see your points registering from an in-store or offline purchase.
You must have been enrolled in Family Rewards prior to purchase.