To make your ordering experience as effortless as possible, we’ve provided detailed information about placing an order on Kiehls.co.uk.

Maximum purchase policy

The Products L’Oréal offers for sale on the Website are intended for your personal use, in no direct relation to your professional activity. In this respect, you should note that your order must not exceed a total of £500.00. Moreover, you may only order a maximum of four (4) products with the same reference during a single sale and over a period of one (1) month. If the order exceeds the aforementioned amount and/or number, the order shall be deemed invalid.

For further info on our maximum purchase policy, see our Terms of use

Telephone orders

We are delighted to inform you that all of our Free Standing Stores offer a telephone order service. To find out more information please visit our store locator here to find the contact details of your nearest Kiehl’s Store, please note that our department stores do not offer this service at present.

Do you accept International Credit Cards?

Unfortunately at this time we do not accept international credit cards issued from other countries.
Should you have additional questions or concerns, email us at service@kiehls.co.uk

To contact us by phone please call: 0800 587 0830 for Online Ordering queries. Our team are available Monday to Friday between 8am and 6pm.

Alternatively you can now chat live with one of our experts who would be delighted to assist you with any online order queries or product advice and recommendations. Live Chat is available between 2pm and 10pm Monday to Friday. To chat with one of our advisors, click the large blue ‘Live Chat’ icon on the right hand side of the screen.

Please note, Live Chat may not be available on all browsers / devices but we are working hard to make this available everywhere as soon as possible.

International Orders

You have reached the UK website and although our products are sold worldwide, we are unable to assist with inquiries from outside the United Kingdom.

You can only order products from the website in the country in which you reside. Kiehl's currently offers ecommerce websites in Canada, France, Singapore, China, Australia, Korea, Taiwan, Germany, Spain & the United States of America.

Unfortunately we do not offer an international product online mail order service at this time.

Tracking a Delivery

When your order and payment are validated, Kiehl’s sends an initial e-mail to acknowledge your order.

Once your order has been prepared and despatched, you will receive an order despatch confirmation by e-mail. In this second e-mail, you will find a parcel number.

By clicking on the link to our delivery partner in this e-mail, you will be able to track your parcel.

If the delivery date does not suit you, you now have the option to change this using the tracking link provided.

Delivery Change of address

Once the order has been placed we will not be able to amend or cancel the order as we have a really fast turn over time. If you wish to amend your order - once you have receieved the tracking details please contact the courier company and they will be able to amend the order. (Once the order has left for transport, the courier company will no longer be able to amend any details.)

Promotion codes

If you have a promotional coupon code that can be redeemed from Kiehl’s Since 1851, please enter the code in the box in the checkout area. The promotion will be reflected in the subsequent pages. If you would like to receive our timely promotions, please join our Private Customer Registry.

Order History

You may view your order history by signing into Your Account and selecting Order History from the available options.