Kiehl's Family Rewards

These Terms and Conditions (“Terms”) set out the terms and conditions which govern the Kiehl’s Family Rewards loyalty programme ("Kiehl’s Family Rewards").

References to ‘you’ or ‘your’ mean you as a participant in Kiehl’s Family Rewards. References to ‘we’, ‘us’, ‘our’ or ‘Kiehl’s’ are to the provider of Kiehl’s Family Rewards, which is L’Oréal (UK) Limited, acting through its Kiehl’s trading division. We are registered in England and Wales under company number 271555 and we have our registered office at 255 Hammersmith Road, London W6 8AZ.

The Terms supplement our Website Terms and Conditions and our Privacy Policy

HOW TO ENROL, RECEIVE AND REDEEM PROGRAMME REWARDS, OR DISENROL
Rewards under Kiehl’s Family Rewards may be earned and redeemed only for purchases made on www.Kiehls.co.uk and at Kiehl’s free standing boutiques in the UK. Purchases in Republic of Ireland, Kiehl’s counters in department stores, Kiehl’s airport locations, Kiehl’s by Mail, other third-party retailers or other retailers are not eligible for Kiehl’s Family Rewards.

You may enrol online in Kiehl’s Family Rewards through here and will be required to provide your full name and email address. You may also enrol in Kiehl’s Family Rewards Kiehl’s at any free standing boutique in the UK where you will be required to provide your full name, email address, phone number and preferred local boutique. Your enrolment will be confirmed with a welcome message sent to the email address provided.

On enrolment in Kiehl’s Family Rewards, you will automatically become a member of the ‘Fan’ tier (“Fan”) and can begin earning points = 1 point for every £1 spent. Fans can enjoy early access to Kiehl’s promotions, opportunities to earn additional points and other gifts and offers from time to time. More details of Fan membership benefits can be found at www.kiehls.co.uk/kiehls-family-rewards.html

When a Fan tier member earns 120 points and reaches the threshold for ‘Friend’ tier membership (“Friend”) eligibility, they will automatically be upgraded to Friend tier membership. Similarly, when a Friend member earns 350 points and reaches the threshold for Family tier membership (“Family”) eligibility, they will automatically be upgraded to Family tier membership. Further details of threshold levels and the benefits and rewards associated with each membership tier level can be found at www.kiehls.co.uk/kiehls-family-rewards.html

To maintain tier status, members must re-qualify within two calendar years of the date on which they achieve their current membership tier level (“Member Year”). In other words, a member must achieve required points threshold within 2 years of achieving a particular tier in order to maintain that tier level for another year. If a member does not maintain the required level of points during the two year-long tier window (including factoring in any returned purchases, in accordance with point 26 below), the member will be downgraded to the tier for which they qualify based on their points accrual in the preceding year.

Fan and Friend tier Members will receive a £10 voucher for every120 points they earn within their Member Year. Family tier Members will receive a £15 voucher for every 120 points they earn within their Member Year. Kiehl’s may also provide members with an opportunity to receive additional account points, rewards, or other benefits (such as exclusive birthday offers) at its sole discretion. In addition to earning 1 point for every £1 spent, all Members will have the following opportunities to earn points from non-transactional activity:

Skin Consultation: Earn 20 points for completing a skin consultation with a Kiehl’s Customer Representative either at a Kiehl’s boutique or a virtual consultation at www.kiehls.co.uk/world-of-kiehls/online-booking.html Once you have completed your skin consultation, your points will be assigned to your Member account. Points for Skin Consultations can be awarded a maximum of four times a year.

Recycle & Be Rewarded: Earn 15 points for each empty full size or travel size product from any skincare brand which you return to any Kiehl’s free standing boutique in the UK. Plus earn 30 points and a £10 voucher for every 10 empty products you return. Empty sample size products and mail-in recycling (if applicable) are excluded from this offer.

Refer A Friend: Earn 50 points when you a) invite friends to join Kiehl’s Family Rewards and register with your referral code and b) they make their first purchase as a Member. You are eligible to earn referral points for a maximum of 10x completed referrals (or 500 points) per year.


To redeem this Refer A Friend benefit:

Log in to your Kiehl’s Family Rewards account and click on ‘Refer A Friend’ to find your unique Refer A Friend code.

Share your unique code with friends and invite them to join Kiehl’s Family Rewards. Please note that if your friend is an existing Member of Kiehl’s Family Rewards, they will not be eligible to receive the Refer A Friend benefit.

Your referred friend will need to create their own Kiehl’s Family Rewards account by signing up and using your unique referral code [here]

Providing that your referred friend makes their first purchase within 1 year of registering for Kiehl’s Family Rewards, once such a qualifying purchase has been made you will both receive email notifications that your Refer A Friend points bonus are available in your respective Member accounts.

From time to time, Kiehl’s may also provide members with an opportunity to receive additional benefits through participation in particular activities, features, or by uploading user content on social media platforms. In an effort to always be transparent with our Kiehl’s Family Rewards members and the public at large, we remind you that whenever you receive account spend credit or products or other incentives in return for such participation, you must use appropriate words of disclosure, such as "Credit Received", "Voucher Received", "Free Sample Received" or similar words to indicate that you received incentivisation from Kiehl’s Family Rewards in return for such activity.

Where Members have opted in to receive further marketing communications by email, Member account spend balances, special offers, product launch information, early access to promotions and vouchers may be communicated via email on a regular basis. All Members can access this information at any time by logging on to their account on here.

Members should allow up to thirty (30) days for Kiehl’s vouchers to be issued after a qualifying purchase is made and qualifying points earned. Kiehl’s vouchers are valid for redemption for sixty 90 (960) days after the date on which they are emailed to an eligible member.

Members who wish to leave Kiehl’s Family Rewards may disenrol at any time. This can be done either via Member’s Kiehl’s Family Rewards online account (accessible by logging on here, accessing the “Family Rewards” section, clicking ‘FAQ’ section for Disenrollment and clicking ‘Disenroll’. Members will receive an operational email confirming their disenrollment from Kiehl’s Family Rewards. Upon disenrollment, a Member’s account reward balance will be forfeited.

Kiehl’s Family Rewards is open to UK residents who are 16 years of age or older at the time of registration. Participation in Kiehl’s Family Rewards is voluntary. You do not need to join Kiehl’s Family Rewards to purchase Kiehl’s products.

Membership in Kiehl’s Family Rewards and its benefits are offered at the discretion of Kiehl’s. Kiehl’s may, at any time, terminate, change, limit, modify or cancel Kiehl’s Family Rewards (or any individual component of it) and/or these Terms, without notice. By enrolling in Kiehl’s Family Rewards, you hereby agree to abide by these Terms, which may be updated from time to time by Kiehl’s in its sole discretion, and confirm that you meet the eligibility requirements set out herein.

Commercial use (e.g. purchasing product for the purpose of re-selling) of Kiehl’s Family Rewards is strictly prohibited and will be considered an abuse of the programme. Kiehl’s reserves the right in its sole discretion, at the point of purchase or retrospectively, to determine whether, in its reasonable opinion, a purchase is for commercial use.

Kiehl’s may take any action it deems appropriate in its sole discretion, including closing or suspending your Kiehl’s Family Rewards account and/or revoking any accrued rewards or vouchers if it has reason to believe you have contravened these Terms or are abusing Kiehl’s Family Rewards in any way.

Only one Kiehl’s Family Rewards program account may be associated with a single email address. In the event of a dispute over a Kiehl’s Family Rewards membership account, the registration will be deemed to have been made by the authorized account holder of the email address submitted at the time of enrolment. For the purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution) that is responsible for assigning email addresses for the domain associated with the submitted email address.

By enrolling in Kiehl’s Family Rewards, members agree to provide true, accurate, current and complete information about themselves and to maintain and promptly update the information to keep it true, accurate, current and complete. If a member provides any data which is untrue, inaccurate, not current or incomplete, or if Kiehl’s, in its sole discretion, suspects that a member’s registration data is untrue, inaccurate or incomplete or that they are in any way abusing their membership in Kiehl’s Family Rewards, Kiehl’s reserves the right to suspend, terminate or refuse that member’s participation in Kiehl’s Family Rewards.

Where Members have opted in to receive further communications by email, Members may periodically receive emails from Kiehl’s, including emails about Kiehl’s Family Rewards and other personalised promotions and ads that may be of interest to you. Members may opt out of the marketing emails at any time by clicking the unsubscribe button at the bottom of our emails or contacting Kiehl’s Customer Support [email protected] or call us on 0800 917 1846 between 9am – 5pm, Monday – Friday. Where Members do not opt in to receive further communications, minimum operational emails will still be sent to members in relation to their membership in Kiehl’s Family Rewards only. Examples of these include: the Kiehl’s Family Rewards welcome email, voucher issuance emails, membership monthly statements, key benefit emails e.g. Birthday Surprise, or other essential service-based communications that help us to ensure that your account is up-to-date. Should a member wish to stop receiving all email correspondence from Kiehl’s, including Family Rewards operational emails, they must disenroll from their Kiehl’s Family Rewards membership.

Members are at all times responsible for ensuring that their email address for Kiehl’s Family Rewards is kept up-to-date and Kiehl’s are not responsible for any lost or delayed communications regarding Kiehl’s Family Rewards. To review or change their account information at any time, members can review Kiehl’s Family Rewards under “My Account” section of the website by logging on here.

Rewards still accrue on the purchase of discounted or sale items but Members’ Kiehl’s Family Rewards vouchers are not redeemable against the purchase of Kiehl’s gift cards or e-gift cards, nor value added tax or delivery charges. If a Member wishes to redeem their Kiehl’s Family Rewards voucher on kiehls.co.uk, the voucher must be applied against 1 full price item and total basket spend must be greater than £0 (NB: this limitation does not apply to Kiehl’s boutique voucher redemptions). For example, a £15 voucher cannot be redeemed online against a £10 product as the total basket spend will be £0. Vouchers cannot be combined with other discounts or price promotions, but can be combined with gift with purchase offers e.g. Birthday Surprise or free deluxe samples.

Each reward may be redeemed on one occasion only and may not be retrospectively applied to previous purchases.

Rewards and accrued member points balances have no monetary value and cannot be transferred, bought, sold or traded, except as stated in these Terms.

Member account points balances may not be combined with another member’s account point balance or be transferred or sold. Member account points balances have no purpose or use other than the purchase of Kiehl’s qualifying products or services, in accordance with point 22 above.

Member account points balances are not valid unless accrued in strict compliance with the requirements set forth in these Terms, and members shall not attempt to earn account points by any illicit means (including, without limitation, by using any script, bot, data mine or other automated means).

In the event that a member returns any of their purchased items (in respect of which they had accrued Kiehl’s Family Rewards member account spend credit), their member account point balance will be decreased accordingly to reflect the return(s) made.

In the case of a dispute regarding the account points balance available to any member, Kiehl’s decision will be final. Upon termination of membership for any reason, all account points and rewards will be forfeited.

By enrolling in Kiehl’s Family Rewards, a member agrees not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any user content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through Kiehl’s Family Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates Kiehl’s website terms and conditions [https://www.kiehls.co.uk/customer-service/terms-of-use.html]. Members further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Kiehl’s computing, storage or communications infrastructure, or attempts to gain unauthorised access to Kiehl’s Family Rewards, other accounts, computer systems or networks connected to or related to Kiehl’s Family Rewards, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorised access to any system, data or other information of Kiehl’s, or any third party; (c) creates member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Kiehl’s; or (d) harvests, scrapes or collects any information from www.kiehls.co.uk.

Kiehl’s assumes no responsibility for any problems or delays related to any of the equipment or programming associated with or utilised by the member; any human error; or any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.

Kiehl’s and each member each irrevocably submit to the exclusive jurisdiction of the courts of England in respect of any dispute or claim arising from Kiehl’s Family Rewards, the rewards or other member benefits from or relating to Kiehl’s Family Rewards and these Terms or a member’s participation in Kiehl’s Family Rewards.

Kiehl’s Family Rewards and these Terms will be governed by and construed in accordance with the laws of England and Wales.

£10 off Rewards voucher*
*Receive £10 off any full-priced product. Discount valid for 3 months from date received. To redeem offer select voucher at checkout. Voucher cannot be combined with other discounts. Only 1 transaction per customer. Discount applies to products on www.kiehls.co.uk and at our UK & ROI Kiehl’s boutiques. Kiehl’s counters in department stores are excluded from this offer. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl’s, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

£15 off Rewards voucher*
*Receive £15 off any full-priced product. Discount valid for 3 months from date received. To redeem offer select voucher at checkout. Voucher cannot be combined with other discounts. Only 1 transaction per customer. Discount applies to products on www.kiehls.co.uk and at our UK & ROI Kiehl’s boutiques. Kiehl’s counters in department stores are excluded from this offer. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl’s, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

10% off your first order with Kiehl's Family Rewards*:
*Discount valid for 3 months from date received. To redeem offer choose discount at checkout. Offer excludes Advent Calendar and selected boxed gift-sets: Iconic Skincare Set, Welcome Kit For Skincare Beginners, Welcome Kit For Skincare Experts, Iconic Skincare Set, Merry Masking Set, Hydrating Essentials Set, Cleanse & Hydrate Kit, Mens Facial Fuel Set, Brightening Best Sellers Set, Daily Hydrating Duo Set, Age-Defying Essentials Set, Hydrate & Strengthen Kit and Youthful Radiance Skincare Set. Only 1 transaction per customer. Valid on first order only. Discount applies to products on www.kiehls.co.uk and at our UK & ROI Kiehl’s boutiques. Kiehl’s counters in department stores are excluded from this offer. This promotion is not available in conjunction with any other discount. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl’s, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

Birthday Gift Fan Tier: Receive 3 skincare mini's on your birthday:*
*Samples include: Ultra Facial Cream 7ml, Midnight Recovery Concentrate 4ml and Powerful Strength Line Reducing Concentrate 5ml. Only redeemable for Kiehl's Family Rewards Fan tier members. Available for instore collection or as free gift with purchase to your Kiehls.co.uk order; redeemable for 60 days after your stated birthday. To redeem offer, sign-in on Kiehls.co.uk and select gift at checkout or collect at any Kiehl's boutique in UK without purchase. Only 1 redemption per customer per transaction. This gift is not available in conjunction with any other gift offers. Valid online at www.kiehls.co.uk and Kiehl's boutiques in UK only. Subject to availability, whilst stocks last. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl's, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

Birthday Gift Friend Tier: Receive 5 skincare mini's on your birthday:*
*Samples include: Ultra Facial Cream 7ml, Creme De Corps Whip Body Cream 15ml, Facial Fuel Moisturiser 15ml, Powerful Strength Line Reducing Concentrate 5ml and Ultra Light Daily Aqua Gel 5ml. Only redeemable for Kiehl's Family Rewards Fan tier members. Available for instore collection or as free gift with purchase to your Kiehls.co.uk order; redeemable for 60 days after your stated birthday. To redeem offer, sign-in on Kiehls.co.uk and select gift at checkout or collect at any Kiehl's boutique in UK without purchase. Only 1 redemption per customer per transaction. This gift is not available in conjunction with any other gift offers. Valid online at www.kiehls.co.uk and Kiehl's boutiques in UK only. Subject to availability, whilst stocks last. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl's, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

Birthday Gift Family Tier: Receive a 100g Avocado Mask on your birthday:*
*Only redeemable for Kiehl's Family Rewards Family tier members on and after their stated birthday. Available for instore collection or as free gift with purchase to your Kiehls.co.uk order; redeemable for 60 days after your stated birthday. To redeem offer, sign-in on Kiehls.co.uk and select gift at checkout or collect at any Kiehl's boutique in UK without purchase.. Only 1 redemption per customer per transaction. This gift is not available in conjunction with any other gift offers. Valid online at www.kiehls.co.uk and Kiehl's boutiques in UK only. Subject to availability, whilst stocks last. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl's, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

Family Tier Achievement Gift: Receive a 50ml Calendula Water Cream when you reach the family tier:*
*Only available for Kiehl's Family Rewards Family tier members. Available for instore collection or as free gift with purchase to your Kiehls.co.uk order; redeemable for 60 days after Family Tier is achieved. To redeem offer, sign-in on Kiehls.co.uk and select gift at checkout or collect at any Kiehl's boutique in UK without purchase. Only 1 redemption per customer per transaction. This gift is not available in conjunction with any other gift offers. Valid online at www.kiehls.co.uk only. Subject to availability, whilst stocks last. Incomplete, illegal, misdirected or late redemptions will not be valid. Promoter is not responsible for redemptions lost, damaged or delayed due to technical or connectivity or other problems. Promoter: Kiehl's, a trading division of L’Oréal (U.K.) Limited, 255 Hammersmith Road, London W6 8AZ.

If you have questions about your enrollment in Kiehl’s Family Rewards, these Terms, member account points balance or rewards, please contact Kiehl’s Customer Support at Contact Us Form or call us on 0800 917 1846 between 9am – 5pm, Monday – Friday.

Is the Kiehl's Family Rewards program free?
What is Kiehl’s Family Rewards?
How do I enroll and become a member?
How does Kiehl’s Rewards work?
Can I track my Kiehl’s Rewards account online?
How and when will I receive my rewards? e.g. £10 vouchers or welcome offers
How do I earn points?
When will I receive a Kiehl’s Family Rewards loyalty voucher?
When do my points and status expire?
Where can I find information on my Family Rewards points/tier/rewards status on Kiehls.co.uk?
How do I change my information on my Kiehl’s Family Rewards account?
Do my Tier benefits expire?
Do my rewards expire?
Can I combine multiple Family Rewards in the same purchase?
Is there a spending threshold to redeem rewards?
Can I use my rewards both online and in store?
When do I receive my Birthday treat?
How can I stop receiving Family Rewards loyalty emails?
How do I maintain or upgrade my Tier status?
How can I disenroll from Kiehl's Family Rewards?
Can I claim missing points from a transaction I did in-store or online?