NEW! We use cookies on our site to improve your user experience and give you offers offsite.
If you do not act you will be treated as having accepted cookies. Click HERE for details.

Close

  • About Kiehl
  • Our Favorites
  • Store Locator

Privacy Policy

Using Your Information

We use information held about you in the following ways:
• To ensure that content from our site is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our service, when you choose to do so.
• To notify you about changes to our service.
If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form OR registration form).

Introduction

We are committed to protecting and respecting your privacy.

This policy together with our terms of use and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is L’Oréal (UK) Limited with our registered office at 255 Hammersmith Road, London, W6 8AZ.

What information do we collect? How do we use it?

When you visit the Website, we may ask you for contact information, personal details and your email address. From time to time we may use the information you give us for marketing purposes (for example to develop or promote complimentary products or services). We are continually developing products and services abased on information and feedback we receive from visitors to the Website and users of our products and services and we may share these with you , as well as notifying you about other products we think you will find valuable and interesting. If you do not want to receive such communications, simply tell us when you give us your personal information or email us at service@kiehls.co.uk. We may also use your personal information to track activity on the Website. We do this in order to serve you better as we understand how you and other visitors use the Website.

Whenever we collect personal information we make an effort to include a link to this privacy policy on that page.

Do we share the information we receive?

We may collect and process the following data about you:
• Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by L’Oréal (UK) Limited, and when you report a problem with our site.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Where will the data be stored? How secure is it?

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

IP Addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

Cookies

What are they


A cookie is a small file that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are.

We use them to help you navigate our website efficiently and perform certain functions. We will not use cookies to store any personally identifiable information about you that others could read or understand. We do not use cookies to track your internet usage after leaving our site except to show you offers from us when you visit certain other sites.


Do I want to stop them?


Due to their prime role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of this website. We explain the cookies we use in the table below and give you a button by which you can block the optional cookies. There is also a button by which you can agree to accept the optional cookies.

If you do not make either choice then you will be treated as having accepted all cookies on this site. Obviously you can change your mind in subsequent visits and use the buttons to change your cookie status for our site.

If you wish to restrict or block all the cookies which are set by our website (which as we say may prevent you from using certain parts of the site or from using the site as easily as you might), or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how. For more information go to www.aboutcookies.org

Which cookies are being used on this site?

Cookie and status

Name

Purpose

Cookie Acceptance (necessary)

CookiesAccepted

Records if you have accepted the use of cookies on the website. It does not contain any user information. This cookie remains on your computer after the session has closed.

Banner view (necessary)

onetime

Records whether you have been shown the Cookie policy popin (at your arrival on the site) so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.

Session ID (necessary)

ONDEMANDAUTH

Required to navigate from one page to another and to maintain the login/logout information during your visit. It collects information in an anonymous form by using a unique identifier. Expires after 20 minutes of inactivity or when you end your session.

Basket Cookie (necessary)

AdditionalParams

Used to store the number of items and total cost of the basket when you are internet shopping with us. It collects information in an anonymous form by using a unique identifier. Expires when you end your session.

Cybersource payment cookies (necessary)

JSESSIONID
BIGipServerorderpage

When you are internet shopping with us these two cookies work in relation to the secure payments aspects of the transaction and collect information in an anonymous form using a unique identifier. JSESSIONID expires when you end your session and BIGipServerorderpage expires after two hours.

Offers (optional)

onetimehomepage

Records whether you have been shown the exclusive offer popup on the home page so as not to show it to you again. It collects information in an anonymous form using a unique identifier. Expires when you end your session.

User Authentication (optional)

UserAuthentication

Contains your country code and an anonymous unique identifier used during your previous visit to personalise the content of this website. This cookie remains on your computer after the session has closed.

Google Analytics (optional)

-utma
-utmb
-utmc
-utmz

These cookies are used to collect information about how visitors use our site. They are placed on the site by Google, Inc an American Corporation. It collects information in an anonymous form , including the number of visitors to the site, where visitors have come to the site from and the pages they visited on the site. This information is then used by Google to make reports for us and to help us improve the site. For more information visit www.google.com/intl/en/policies/privacy/

Doubleclick (optional)

Doubleclick Cookie

This cookie ensures that you can see Kiehl’s offers on carefully selected third party websites after you have left the Kiehl’s site. For more information or if you want to disable this cookie without removing the other optional cookies
please visit this link: https://www.google.com/settings/ads/onweb#display_optout

This cookie expires after 60 days

Third-party site cookies

a) Social network icons. On our website we may use social networking icons and sometimes embed video content from websites such as YouTube. As a result when you visit a page with content embedded from for example YouTube or click on a social network icon it will take you to a link to that social site which will present you with cookies from that site. We do not control the dissemination of these cookies and you need to check with the applicable third party website for more information.

b) Flash cookies. L’Oréal uses Flash files to deliver part of its content, such as Video Player, throughout the site. To improve user experience Local Shared Objects – or flash cookies as they are commonly known – are employed to provide features such as auto-resume and for saving your preferences. Flash Cookies are stored in your terminal much in the same way as cookies are, however it is not possible to manage them at browser level in the same way.
How to disable Flash Cookies - the adobe website provides comprehensive information on how to delete or disable Flash cookies either for a specific domain like www.loreal.co.uk or for all websites – click here for details. Restricting the use of Flash cookies may affect your enjoyment of this site.


Reject or accept optional cookies from the site
Disclosure

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If L’Oréal (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use:
http://www.kiehls.co.uk/services/service.aspx?topcode=WebSiteTermsAndConditions or terms and conditions of supply:
http://www.kiehls.co.uk/services/service.aspx?topcode=TermsAndConditions and other agreements; or to protect the rights, property, or safety of L’Oréal (UK) Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at kiehls.website@uk.loreal.com
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Further Information

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to kiehls.website@uk.loreal.com