Safety & Privacy

The privacy of our customers is of utmost importance. Please read below to learn more about how to manage your personal information, and how we protect the information that you provide


If you wish to change your account information including your email address, please sign into your account online and select edit your profile.


If you wish to unsubscribe from our Private Customer Registry, you may edit your profile under Your Account or simply click the unsubscribe link at the bottom of an email we have sent you.


All payments must be made immediately over the Internet. Unless the server is unavailable, you may pay with a credit or debit card. Visa and MasterCard cards are accepted.

You will need to enter:
- the card number,
- the expiry date,
- the name of cardholder,
- the 3-digit safety code on back of card (Visa and MasterCard only).

Banking transactions will be carried out in a secure manner by the Cybersource Internet Payment banking group.

As part of the fight against online fraud, information concerning orders will be checked by L’Oréal's designated payment partner: Cybersource Internet Payment banking group.

If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone, you can contact us by telephoning our Customer Services team on 0800 5870830 or by emailing us at


If you wish to contact us for information or general queries relating to our products or because you have any complaints, you can contact us by telephoning our Customer Services team on 0800 5870830 or by emailing us at

If you are emailing us or writing to us please include details of your order to help us to identify it, including your order reference number (starting GB-EN…).

If we have to contact you or give you notice in writing, we will do so by email or pre-paid post to the address you provide to us in your order.


We at Kiehl's are committed to offering you a quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. If you would like to get in touch with us you can do so by contacting Kiehl's Customer Service on 0800 5870830 or by emailing us at


Click Here to view our Privacy Policy.