At Kiehl’s, our unique formulations are made with the finest naturally-derived ingredients to assure the high quality of skin and hair care our customers have come to expect from us. Learn more about our rigorous commitment to quality below.
Ingredients are the single most important component of our products. Ingredients are not chosen on their aesthetic merit - only ingredients that are truly beneficial to the skin are selected. Minimal preservatives are used in our formulations. Our intent is to utilize efficacious ingredients and that is why a great number of naturally derived ingredients are used.
We encourage you to read our product labels. The more you know about ingredients, the better you will appreciate Kiehl’s products. We refrain from hyperbole and make no false claims. On the contrary, we strive to uphold the standards of honesty, fairness, and integrity that have come to characterize Kiehl’s and to gain the confidence of our friends around the world. We have gained our position based on our reputation and on recommendation and we prefer to reach you through the quality of our formulations. We utilize only simple & efficient packaging so that we may concentrate our efforts and costs on what is truly important: the substance and quality of our products. Truthfully, only the ingredients can help your skin.
Finding Products Right for You
We at Kiehl’s would like to assure that you are using the most appropriate products for your skin and hair/scalp type. In order to assist you in determining the optimum skin and hair care regimen for you, we encourage you to utilize our Personal Consultation in-store and try our sampling*. Alternatively we would like to invite you to try 3 samples of our formulations with every order you place at Kiehl’s.co.uk.
*Subject to availability of the Kiehl’s Customer Representative and availability of stock levels. This offer is only available within store opening hours. Samples range from 1.5ml – 65ml.
Guidelines for Proper Usage and Maintenance of Products
As we use only the finest natural ingredients known to us and minimal preservatives in our fresh, original preparations, we offer the following guidelines to help maintain the freshness and efficacy of Kiehl’s formulations for as long as possible:
Suggested Usage Schedule
We recommend that face creams be used within three months of purchase; body creams and hair conditioners should be used within six months of purchase. Cleansing products, including shampoos and body cleansers, generally have a shelf-life of one year or more from date of purchase.
Products should not be exposed to extreme heat, cold, or temperature changes and should be kept out of direct sunlight. Products should be kept in a cool, dry place.
We recommend use of sterile disposable, plastic spatulas or swabs with all creams packaged in jars - rather than fingers - to remove the product form the jar in order to decrease the potential introduction of bacteria from the fingertips into the product.
Please be sure to close lids tightly on all jars and to remove any residue from the spouts on bottles before each use. Bottle tops should be fully closed when storing product or between applications.
A Note on Product Variation
Because Kiehl’s utilizes natural ingredients in our unique formulations, our products may vary in colour and consistency with each new batch that we make. These natural variations do not in any way affect the quality or efficacy of the product.
We want you to enjoy and benefit to the utmost from your Kiehl’s products. If you should ever have any questions about Kiehl’s product or their use, please do not hesitate to call on us at any time. It is always our great pleasure and honour to serve you however we can.
What if a product is discontinued?
We understand how disappointing it can be when a product you have used is no longer available and we invite you to consider an alternative Kiehl's formula.
For more information about our products and skincare solutions, please contact us [Include hyperlink to your FAQ on Contact Us] or visit one of our Kiehl's boutiques or department stores* where a Kiehl's Customer Representative would be happy to provide you with a complimentary skincare consultation (subject to the availability of the Kiehl’s Customer Representative) complete with product recommendations most appropriate for your skin and hair concerns.
*To find your nearest store please use our store locator here.